Oracle Project Manage (Support Manager)

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Company: Mastek
Location: Ahmedabad, Bangalore, Chennai, Noida, Pune, India (On – site)
Required Experience: 6+ years
Job Title: Oracle Project Manage (Support Manager)
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Job Description
  • Leads all service delivery aspects and manages client relationships.
  • Oversees peers responsible for deliverables and communicates with senior leadership.
  • Engages with senior executives to build a collaborative network.
  • Manages account revenue and acts as the voice of service delivery for Mastek.
  • Ensures successful planning, implementation, and execution of services, meeting SLA, cost, governance, performance, quality, innovation, and value requirements.
  • Builds strong client relationships and ensures client satisfaction.
  • Acts as an advisor to resolve technical or operational problems.
  • Develops performance standards to optimize delivery costs.
  • Drives continuous improvements and innovative solutions.
  • Identifies growth areas and supports additional revenue generation.
  • Manages project development and integration, delivering “client-ready” work.
  • Reports risks and issues proactively.
  • Supports follow-on business opportunities and participates in pre-sales activities.
  • Interfaces with internal and external service providers and sub-contractors.
  • Functions as an expert in one domain to generate profitable revenue growth.

What you bring:

  • 6-10 years of Oracle EBS/Fusion consulting experience; 3-5 years managing Managed Services projects/programs.
  • Skills in Oracle functional, techno-functional, technical, OCI (various modules).
  • Experience in managing Oracle cloud application services.
  • ITIL V3 or V4 Foundation Certified.
  • Knowledge of ITSM life cycles and Service Desk tools.
  • Project management experience with complex projects.
  • Strong client relationship management and university degree or equivalent.
  • Manages a project team, providing mentoring, feedback, and professional development.
  • Facilitates effective communication within the practice.

Good to have:

  • People management, staffing, interviews, and service management experience.
  • Delivery of projects using the Oracle technology stack.
  • Prince 2 Project Foundation or Practitioner skills.

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