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Company: Mastek
Location: Ahmedabad, Bangalore, Chennai, Noida, Pune, India (On – site)
Required Experience: 6+ years
Job Title: Oracle Project Manage (Support Manager)
💡 How eligibility checker works ›Job Description
- Leads all service delivery aspects and manages client relationships.
- Oversees peers responsible for deliverables and communicates with senior leadership.
- Engages with senior executives to build a collaborative network.
- Manages account revenue and acts as the voice of service delivery for Mastek.
- Ensures successful planning, implementation, and execution of services, meeting SLA, cost, governance, performance, quality, innovation, and value requirements.
- Builds strong client relationships and ensures client satisfaction.
- Acts as an advisor to resolve technical or operational problems.
- Develops performance standards to optimize delivery costs.
- Drives continuous improvements and innovative solutions.
- Identifies growth areas and supports additional revenue generation.
- Manages project development and integration, delivering “client-ready” work.
- Reports risks and issues proactively.
- Supports follow-on business opportunities and participates in pre-sales activities.
- Interfaces with internal and external service providers and sub-contractors.
- Functions as an expert in one domain to generate profitable revenue growth.
What you bring:
- 6-10 years of Oracle EBS/Fusion consulting experience; 3-5 years managing Managed Services projects/programs.
- Skills in Oracle functional, techno-functional, technical, OCI (various modules).
- Experience in managing Oracle cloud application services.
- ITIL V3 or V4 Foundation Certified.
- Knowledge of ITSM life cycles and Service Desk tools.
- Project management experience with complex projects.
- Strong client relationship management and university degree or equivalent.
- Manages a project team, providing mentoring, feedback, and professional development.
- Facilitates effective communication within the practice.
Good to have:
- People management, staffing, interviews, and service management experience.
- Delivery of projects using the Oracle technology stack.
- Prince 2 Project Foundation or Practitioner skills.